Refund policy
Manjam Jewellery: Return and Exchange Policy
At Manjam Jewellery, we are committed to providing exceptional quality and ensuring customer satisfaction. To support this commitment, we offer a transparent return and exchange policy detailed below:
Return and Exchange Period
- All items are made to order weather it's choosing the metal color or ring size, etc., so they cannot be returned unless they have issues such as a function or quality issue.
- Ready-made pieces can be returned in one week or exchanged within 30 days of the purchase date.
Terms and Conditions
- Jewelry must be unworn and in its original condition.
- All original tags and packaging must be included.
- Customized or altered jewelry is not eligible for return or exchange.
Return Process
- To initiate a return, please contact our customer service team.
- Include a copy of the purchase receipt with your return request.
Refunds
- A full refund will be issued after the returned jewelry has been inspected and approved.
- Refunds may take up to 30 business days to process.
Jewelry Exchanges
- Exchanges can be made for jewelry of equal value.
- If the new item is of higher value, the customer will need to pay the difference.
Exceptions
- Custom-made or bespoke jewelry cannot be returned or exchanged. Only ready-made pieces can be if they have a faulty.
Taxes and Shipping
- Customers are responsible for return shipping costs
If you have any questions or need assistance, please feel free to contact us. Our customer service team is always ready to help!
Contact Information
Manjam Jewellery
📞 +973 39049982